Terms & Conditions
These terms and conditions apply to your purchase of products sold in New Zealand by Rajasthan! Treasures from our retail website. Placing an order on the www.rajasthantreasures.com website or by telephone to a sales representative, you accept that you have read, understood and agree to be bound to the terms and conditions set out in this document.
Products displayed on the retail website can be purchased using PayPal via a secure payment gateway provided by PayPal. Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for purposes of the transaction fulfilment. We will never share your personal information, or email address with any 3rd parties unless required to by law. We must receive full payment for the goods that you order before your order can be dispatched. Once payment details have been received by us we will confirm that your order has been accepted by sending an e-mail to you at the e-mail address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us. Once your order has been accepted, you will receive an order confirmation via email. Please check this confirmation carefully and inform us immediately if there is a mistake on your order. If you would like to change or cancel your order, and your goods have not yet shipped we may be able to change this for you. Once the goods have shipped we cannot amend or cancel your order.
Warranty, Exchanges and Refunds
All products are checked by our quality control team before being dispatched. If the product is delivered damaged please notify us on the day of delivery. We will send you a replacement or refund your money once the item is returned to us. Return shipping is at the buyers’ expense. Items deemed defective within the warranty period will be repaired or replaced once the item is returned to us. All warranty claims must supply a proof of purchase. Warranty is not applicable to items damaged by improper or careless use. All electrical work must be carried out by a certified electrician. If you change your mind about a product we may exchange it or offer you a refund. Please contact us when you receive your order, then return items within 7 days, in working, unmarked condition, complete with original packaging. Items built to your specifications that require altering may incur additional costs.
We can arrange shipping for larger items. Shipping for smaller items can be selected during Check Out. All efforts are made to dispatch your order within 2 business working days from payment clearing and order being accepted. All shipping is covered by full insurance. We do not deliver to PO Boxes. If you live outside of New Zealand please contact us for a quote on your shipping cost. Delivery times after dispatch; North Island 1-2 business days. South Island 2-3 business days. Please allow an additional 2 days for RD delivery. Tracking details will be sent to the email address provided once your order is collected. Alternatively, orders can be picked up from our Shop/Warehouse in Auckland.