FAQ

Q: Can I view products prior to purchase?

A: Yes, of course. Contact us for a viewing time in the warehouse.

Q: Can I pick up my order?

A: Yes, you can. Please contact us beforehand to arrange a suitable day and time for pick up from the warehouse.

Q: How do I place an order for products that are currently out of stock?

A: Please make contact through the contact form  and we will let you know the estimated delivery time frame.

Q: How much does shipping cost?

A: We prefer pick up. However, we can arrange shipping for large or heavy items. If you do need smaller items shipped, we will quote you the shipping costs once you send us your order. This means that there is no flat fee that usually costs the customer more. You may want to wait until you we quote you the total amount to pay including shipping before making a payment via direct credit or Paypal.

Q: Does my shipping fee include insurance?

A: Yes, all shipping is covered by full insurance.

Q: When will my order be dispatched?

A: All efforts will be made to dispatch your order within 2 business days of payment being received and order being accepted. We will notify you if there are any delays.

Q: How long will delivery take after dispatch?

A: Typical delivery times after dispatch; North Island 1-2 business days, South Island 2-3 business days. Please allow an additional 2 days for RD delivery. Tracking details will be sent to the email address provided once your order is collected from our warehouse. We do not deliver to PO Boxes.

Q: What payment methods are accepted?

A: We accept payment via direct deposit or PayPal. Payment can be made in cash or Eftpos when picking up from our Shop.

 

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